Website Inaccessible

We enforce a strict security and firewall system on all of our servers to prevent abuse and attacks from outside of our network. If you are unable to connect to your server/account at the moment, please check if you are blocked in our firewall.

Login to the Client Portal, click on Services >> My Services, then View Details. Under Actions on the left hand side click on "IP Unban Center". Here you will find the Unban Centre, please follow the instructions and you can easily hceck if you are banned in the firewall, and if you are, unban yourself.

You should be able to access the server within 10 minutes of clicking the button. Please make sure you do not have any FAILED log in attempts afterwards. Our firewall traces every single failed log in attempt to your account. This includes, failed attempt to access FTP, cPanel, and email.

Was this answer helpful?

 Print this Article

Also Read

Changing your cPanel Password

In order to change your cPanel password you must login to the Express Hosting Client...

Resellers - client IP blocked

Resellers:We enforce a strict security and firewall system on all of our servers to prevent abuse...

cPanel / WHM Glossary

Account: A record for accessing privatised information. For example, your cPanel account lets you...